Principal Engineer

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Drive the architecture and design of large-scale, multi-tiered, distributed software applications, tools, systems, and services. • Model hands-on-keyboard technical leadership where you ship, review, and mentor. • Partner with product to translate business and functional requirements into technical specifications and robust, scalable, secure, supportable solutions across complex systems. • Serve as technical lead across the full development lifecycle — scoping, planning, design, hands-on implementation, testing, documentation, delivery, and maintenance. • Provide design reviews for other engineers on architecture, integration, performance, scalability, and security, and shape the engineering culture of a fast-moving, product-focused company.

🎯 Requirements

• 9+ years of non-internship professional software development experience using NodeJS. • 9+ years designing or architecting (design patterns, reliability, and scaling) new and existing systems. • Experience designing secure systems and implementing practices aligned with SOC 2 Type II or similar compliance frameworks. • 9+ years across the full software development lifecycle: coding standards, code reviews, source control, build processes, testing, and operations. • 9+ years building complex software systems. • Experience with React, Redux, HTML5, CSS3, JavaScript (ES6+), and TypeScript. • Experience with customer service operations and/or solutions.