Software Engineer II

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Lead technical delivery for front-end projects within a team • Design and implement multi-component solutions that are reliable, maintainable, and user-centered • Own work from implementation through rollout and follow-up • Write clean and efficient code • Create clear technical documentation that helps align stakeholders and serves as a lasting reference • Raise the team’s engineering bar through strong code reviews and disciplined development practices across quality, performance, accessibility, security, and operational readiness • Work through moderate ambiguity within a product area, partnering cross-functionally to clarify requirements, sequence work, communicate tradeoffs, and deliver reliably.

🎯 Requirements

• 4+ years of professional experience in front-end software development • Proficiency with React JS, Redux, HTML5, CSS3, JavaScript (ES6), and TypeScript • Experience designing and implementing responsive, user-friendly web applications • Strong understanding of front-end engineering best practices, including accessibility, performance optimization, and secure development principles • Experience owning front-end work end-to-end, including implementation, rollout, and iteration • Ability to design front-end solutions across multiple components, APIs, or state boundaries within an existing architecture • Strong written and verbal communication skills, with the ability to document decisions, communicate status, and surface risks clearly.