Coach Operations Manager

Job not on LinkedIn

October 30

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Mento

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B2B • Education • Productivity

Mento is a company that specializes in providing personalized coaching and mentorship to individuals, teams, and companies. The company's platform offers tools to accelerate career growth, focusing on leadership skills, tactical skills, and team performance. Mento's unique approach combines science-backed coaching methods with the expertise of industry leaders, aiming to drive performance and unlock potential. With a focus on tailored growth plans and insights, Mento supports founders, executives, managers, and individual contributors in achieving their professional goals. The company's services are trusted by top-performing businesses, emphasizing personal and professional development through customized coaching experiences.

11 - 50 employees

🤝 B2B

📚 Education

⚡ Productivity

📋 Description

• Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules • Maintain and develop coach community resources • Communicate strategic information about members and partners to drive coach success • Own the operational processes for coach onboarding, offboarding, and transitions • Coordinate training schedules and logistics to optimize participation • Design and implement scalable processes that enhance efficiency • Oversee recruiting operations, adapting AI technologies to establish efficient processes • Interview candidates to assess on culture fit, capacity, and growth mindset • Create an always on candidate pipeline while prioritizing forecasted coach needs • Partner with the Head of Coaching to develop scalable training formats to alleviate facilitation constraints and coach candidate availability • Organize and monitor coach performance metrics • Use data storytelling to demonstrate impact and inform strategic decisions • Implement feedback loops with the coach community • Act as a thought partner in driving the coaching business forward • Identify, implement, and measure key initiatives to improve coach experience & NPS • Collaborate cross-functionally to influence roadmap priorities • Represent the coach perspective in product and process decisions

🎯 Requirements

• 7+ years experience in operations management, leadership development, or talent recruiting • Bachelor's degree in relevant field; advanced degree a plus • Experience successfully building relationships in a business environment • Startup experience preferred • Exceptional organizational abilities with high attention to detail • Strong communication skills with ability to navigate cross-functional collaboration • Strategic planning and execution capabilities • Analytical mindset with data-driven approach • Problem-solving abilities with a solutions orientation approach • Growth mindset with focus on continuous improvement • Excitement & experience working with LLMs & AI to drive innovation • Familiarity with CRMs and project management tools (Hubspot experience a plus) • Proficient in all G-Suite tools

🏖️ Benefits

• 🏢 San Francisco Bay Area and LA Offices: we offer a hybrid work model in a collaborative office environment for SF Bay Area or LA based employees • 💰 Competitive salary and equity • 🏥 Medical, dental, vision, and a 401k plan • 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) • 👥 Access to your own Mento Coach • 🚊 Commuter benefits for Bay Area transportation