French Speaking Customer Expert

🔥 0 minutes ago

🌐 Greece, Belgium, +4 more countries – Remote

🇬🇷 Greece – Remote 🇧🇪 Belgium – Remote 🇨🇭 Switzerland – Remote 🇱🇺 Luxembourg – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ French

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Deliver exceptional customer service for Zalando shoppers in the retail industry • Resolve inquiries regarding orders, fashion returns, and online retail account management via phone, email, and chat • Utilize native-level French language skills to provide personalized guidance and build brand loyalty • Maintain comprehensive knowledge of current retail trends and company policies • Troubleshoot technical issues related to the Zalando platform • Collaborate with cross-functional teams to resolve complex customer escalations • Meet performance KPIs and quality standards

🎯 Requirements

• Native or fluent French (spoken and written) is mandatory • Valid EU passport or a valid work permit for Greece • Proven passion for the retail (online & offline) industry and customer-centric service • Exceptional communication and empathy skills, with a focus on resolving client needs • Proficiency in computer usage and familiarity with online retail shopping platforms • Resilience and ability to work in a fast-paced environment remotely from Greece

🏖️ Benefits

• Competitive Monthly Salary with 13th and 14th salaries paid annually • Fully Paid Training • Comprehensive Health Insurance package • Fully Paid Relocation Package including flight tickets, transfer, and initial hotel accommodation • Monthly Performance Bonus linked to personal and team objectives • Career development opportunities within the global retail support industry