Director of Engineering – AI/ML

🕒 March 19

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Logo of Mercury Insurance

Mercury Insurance

5001 - 10000 employees

Founded 1962

💸 Finance

👥 B2C

Insurance • Finance • B2C

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Lead and manage the machine learning team to build state-of-the-art AI models, focusing on user experience personalization, recommendations and operation automation. • Design and implement ML solutions to personalize customer and agent experience across the insurance lifecycle (quote, bind, service, claim, etc.). • Implements AI solutions to optimize processes and reduce operational costs. • Lead GenAI effort for both operation automation and customer experience improvement. • Collaborate with leadership, product, and technical teams to align ML strategy with business goals. • Maintain cutting-edge knowledge of advancements in AI, include in Machine learning algorithms, Deep Learning, Generative AI, NLP, and LLMs, and apply them to drive innovation within the organization. • Provide leadership and mentorship to junior team members, fostering a culture of innovation, collaboration, and excellence.

🎯 Requirements

• Minimum: B.S. Data Science, Computer Science, Mathematical or related • Minimum: 8+ years of experience in Machine Learning, Deep Learning, NLP, LLMs, and Generative AI. • Minimum: 5+ years of experience in application developments. • Minimum: 5+ years management experience • Preferred: 10+ years of experience in Machine Learning, Deep Learning, NLP, LLMs, and Generative AI. • Preferred: 5+ years experience in building large scale enterprise application and platform. • Preferred: 8+ years leadership experience • Preferred: 3+ experience on insurTech • Minimum: 10+ years of experience in Machine Learning algorithms, Deep Learning, NLP, LLMs, and Generative AI. • Strong background in applied research and engineering, with a demonstrated ability to lead projects from R&D to deployment. • Knowledge in large-scale system deployment of AI models. • Expertise in building and optimizing POCs, with hands-on experience in training and fine-tuning AI models. • Advanced proficiency in Java, Python, ML frameworks and ml libraries.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

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