Senior Technical Product Manager – Customer Portal/Mobile App

🔥 21 hours ago

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Logo of Mercury Insurance

Mercury Insurance

5001 - 10000 employees

Founded 1962

💸 Finance

👥 B2C

Insurance • Finance • B2C

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Create buy-in for the product vision and strategy with leadership and internal partners. • Shape and own the product tech roadmap with input from senior leadership and stakeholders. • Efficiently manage the product backlog by prioritizing and making trade-offs between customer experience, performance, and operational load or competing features. • Drive decision making and product launches in partnership with engineering, UX, operations, business development, third party vendors and other cross-functional teams. • Regularly update stakeholders and customers on the roadmap and product status. • Utilize data, usability studies, research, and market analysis to inform product strategies. • Establish and track key metrics for product success. • Develop clear business requirements and user stories for product specifications and architecture. • Work efficiently with engineering team to deliver key product features and manage delivery risks.

🎯 Requirements

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management. • 5+ years product management and/or product design. • 5+ years managing complex initiatives from initiation to completion using product management processes and best practices. • Experience in defining and implementing product metrics to track performance and success. • Experience handling all stages of product delivery. • Experience contributing to tech discussions and product strategy. • Experience managing technical products or online services. • Experience representing various customers and stakeholders during planning. • 5+ years Mobile/Web experience with UX flow definition preferred. • Property and Casualty Insurance experience preferred.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

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