Customer Success Manager

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Mercuryo

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Fintech • Web 3 • Payments

Mercuryo is a global fintech company creating a new generation of financial services for leading web3 and fintech applications. The company offers a holistic platform that integrates with both web3 and fiat worlds through a single API to provide a wide range of financial services. Mercuryo facilitates fiat-to-crypto exchanges, on- and off-ramps, and provides built-in anti-fraud infrastructure and screening. By partnering with notable entities like MetaMask and PancakeSwap, Mercuryo enhances access to decentralized finance (DeFi) services, streamlines onboarding, and strengthens payment solutions. Backed by a team of over 200 professionals, Mercuryo is at the forefront of payments innovation, aiming to bridge conventional and web3 finance.

201 - 500 employees

Founded 2018

💳 Fintech

🌐 Web 3

💰 Series A on 2021-06

📋 Description

• Take full ownership of the end-to-end success of your merchants, from onboarding and integration oversight through to long-term optimisation and strategic growth. • Act as the internal advocate for your merchants, ensuring they extract maximum value from Mercuryo’s on- and off-ramp infrastructure. • Collaborate daily with Product, Engineering, Integrations, Compliance, and Analytics to remove blockers, influence improvements, and enhance the merchant experience. • Be a true team player. • Review integrations, monitor KPIs, analyse volumes, acceptance rates, funnels, and behavioural patterns, identifying opportunities to scale, optimise, or introduce new features. • Lead clear, structured communication with merchants and guide them through technical, operational, or product-related challenges. • Surface and develop new opportunities, new use cases, new payment rails, and new geographical regions for expansion. • Maintain clean, organised documentation, dashboards, and workflows in HubSpot and Confluence to ensure visibility and operational excellence.

🎯 Requirements

• 3+ years in a client-facing role such as Customer Success, Account Management, Solutions, Technical Support, or a fintech/crypto merchant-facing position. • Confident working with APIs, payment flows, widgets, and analytical dashboards; comfortable connecting technical detail to commercial outcomes. • Proficiency in English. • Russian is an advantage but not essential. • Collaborative by nature, you celebrate team wins and contribute to a culture of trust, support, and high standards. • A calm, mature communicator who navigates time-sensitive situations with clarity and composure. • Proactive, curious, and driven to continuously deepen your understanding of merchants, products, and industry trends. • Detail-oriented with the ability to translate complex technical ideas into simple, actionable insights. • Experience with HubSpot and Metabase is a plus.

🏖️ Benefits

• Competitive market rate salary and performance-based incentives. • 22 days annual leave with an additional 6 company days, plus bank holidays. • Comprehensive health insurance plans. • Extensive benefits program. • Flexible work schedule and remote work options. • Modern offices and co-working spaces across 6 countries. • Working equipment. • Professional development and training opportunities. • Opportunity to shape the initiatives you’re working on. • Diverse and friendly team.