Donor Experience Specialist

🕒 May 27

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Mercy For Animals

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🤝 Non-profit

🤲 Charity

Non-profit • Charity

Mercy For Animals is a nonprofit organization dedicated to ending cruelty to farmed animals and building a compassionate, just, and sustainable food system. For over 25 years it has used undercover investigations, corporate and policy advocacy, public campaigns, outreach to normalize plant-based eating, and volunteer and donor mobilization to expose abuse, win protections for animals, and reduce demand for animal products globally.

📋 Description

• Execute segmented donor communications across email and related channels for mid-level and emerging donors • Support recurring communication cadences, including monthly and quarterly outreach • Ensure communications are delivered accurately, on time, and aligned with established messaging and segmentation strategies • Manage donor lifecycle touchpoints such as birthdays, giving anniversaries, and milestone recognition • Draft and deploy content across channels, including email, video, and voicemail • Ensure donors receive timely and thoughtful recognition throughout their relationship with Mercy For Animals • Refine and execute donor engagement journeys designed to deepen engagement and identify upgrade-ready supporters • Monitor engagement activity and flag donors demonstrating increased interest or readiness for deeper relationship management • Coordinate with Relationship Managers and the broader team to support donor movement across pipelines • Support preparation and delivery of donor acknowledgements, including customized communications for restricted gifts and key interest areas • Ensure donor intent is accurately reflected in stewardship communications • Maintain high standards of accuracy, tone, and responsiveness in all donor-facing materials • Identify gaps or inconsistencies in execution and flag opportunities for improvement • Support ongoing refinement of donor experience processes in partnership with the Manager, Direct Response & Donor Experience

🎯 Requirements

• Experience in donor communications, customer engagement, or a related field • Strong written communication skills with attention to tone and detail • Highly organized with the ability to manage multiple projects and deadlines • Comfortable working within systems and executing established processes • Ability to identify patterns and flag opportunities for improvement • Experience working with CRM or donor databases preferred • Commitment to Mercy For Animals’ mission and values • Commitment to continued personal and organizational growth in diversity, equity, inclusion, and justice principles