
10,000+ employees
Founded 1886
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
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10,000+ employees
Founded 1886
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
• Provides virtual support to uninsured and under-insured patients to determine eligibility for Medicaid and Financial Assistance programs • Guides patients through the application process by phone • Builds rapport with patients through clear, compassionate, and professional communication • Assists patients in completing applications accurately • Ensures all required information is obtained and provides clear instructions on documentation needed to support submission • Maintains accountability for timely follow-up and complete application processing
• Minimum Education: High School Diploma or GED • Minimum years and type of experience: 1-2 years of experience in the healthcare industry, social work, or case management environment, interacting with patients regarding financial concerns • Understanding of Revenue Cycle functions including billing, payments, denials, authorizations, and benefit verifications • Knowledge of health insurance requirements • Knowledge of medical terminology • Patient access experience with managed care/insurance knowledge • Good math skills • Ability to learn complex state requirements for programs
• medical, dental, and vision coverage • paid time off • tuition support • matched retirement plans for team members working 32+ hours per pay period
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