MeridianLink
Fintech • Banking • SaaS
MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.
Principal Customer Experience Analytics Consultant
Job not on LinkedIn
November 22
🇺🇸 United States – Remote
💵 $104.3k - $148.8k / year
⏰ Full Time
🔴 Lead
💝 Customer Support
🦅 H1B Visa Sponsor
MeridianLink
Fintech • Banking • SaaS
MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.
📋 Description
• Shape and align measurement program strategy and key deliverables • Integrate Voice of Customer (VoC) data into core platforms for unified reporting • Create board-ready dashboards and reports synthesizing insights • Support AI initiatives by identifying customer pain points and feedback loops • Conduct ongoing qualitative and quantitative customer feedback analysis
🎯 Requirements
• Bachelor’s Degree and 6-8 years of relevant experience • Ability to conduct complex, important work under minimal supervision • Analytical skills for high-quality reporting across all buyer and user touchpoint journeys • Ability to assess unusual circumstances and use sophisticated analytical techniques • Ability to adapt style to differing audiences and advise others on difficult matters
🏖️ Benefits
• Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work
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