Senior Technical Writing Specialist

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MeridianLink

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Fintech • Banking • SaaS

MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.

501 - 1000 employees

Founded 1998

💳 Fintech

🏦 Banking

☁️ SaaS

💰 $485M Post-IPO Debt on 2021-11

📋 Description

• The Sr. Technical Writing Specialist will plan, organize, write, and edit software documentation and manuals. • Responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. • Responsible for observing production, developmental, and experimental activities to determine operating procedures and detail. • Analyze developments in the specific field to determine the need for revisions in previously published materials and assist in the development of new material. • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. • Confer with customer representatives, vendors, plant executives, or publishers to establish technical specifications and to determine subject material to be developed for publication.

🎯 Requirements

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field • 3+ years of experience in technical writing, preferably in software or technology environments • Proficiency in authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Word) • Familiarity with content management systems and version control (e.g., SharePoint, Git) • Ability to write and edit complex technical documentation, including integrations and software manuals • Strong understanding of technical terminology and ability to maintain a comprehensive terminology library • Ability to gather and analyze information about needs, objectives, functions, features, and requirements • Experience in observing production, development, and experimental activities to document procedures • Skill in reviewing and revising published materials for accuracy, scope, format, and content • Excellent written and verbal communication skills • Experience collaborating with cross-functional teams, including product, engineering, and services operations • Experience creating design templates, formatting standards, and documentation guidelines • Attention to detail and commitment to high-quality, consistent documentation • Self-motivated with the ability to perform routine tasks independently and with minimal supervision • Adaptability to evolving technical fields and willingness to assist in the development of new materials.

🏖️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work