Mesh
Crypto • Fintech • B2B
Mesh is the first global crypto payments network that securely connects hundreds of exchanges, wallets, and payment service providers. It enables seamless digital asset payments and stablecoin conversions, allowing customers to pay directly on platforms like Coinbase and Binance through a single integration. Mesh addresses issues such as fragmentation, lack of funds, and crypto volatility by providing instant stablecoin settlements and streamlining user experiences, ultimately enhancing revenue through its enterprise-grade API.
Support Engineer
October 3
Mesh
Crypto • Fintech • B2B
Mesh is the first global crypto payments network that securely connects hundreds of exchanges, wallets, and payment service providers. It enables seamless digital asset payments and stablecoin conversions, allowing customers to pay directly on platforms like Coinbase and Binance through a single integration. Mesh addresses issues such as fragmentation, lack of funds, and crypto volatility by providing instant stablecoin settlements and streamlining user experiences, ultimately enhancing revenue through its enterprise-grade API.
đź“‹ Description
• Respond to technical issues and questions via Slack, Telegram, email, and Pylon • Triage issues internally using Datadog, Amplitude, and other tools • Join live troubleshooting calls with customers to resolve API/SDK or product challenges • Partner closely with Solutions Architects to support active integrations • Escalate product bugs and unclear behavior to Engineering with clear context • Create and maintain support documentation and internal troubleshooting guides • Identify repeat issues and propose solutions to improve the product or workflow
🎯 Requirements
• 3–5 years in technical support, fintech onboarding, or implementation roles • Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations • Clear, structured communication skills (written and verbal) • Ability to problem-solve quickly and independently across tools and systems • Domain experience in crypto, payments, or fintech preferred • Experience with automation and AI workflows
🏖️ Benefits
• Competitive salary • Benefits package • Opportunities for professional growth and development
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