1st Level Global Help Desk, m/f/d

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🕒 March 19

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Messe Dortmund GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

👥 B2C

B2B • B2C

<Messe Dortmund GmbH> Messe Dortmund GmbH is a major trade fair and events organizer and venue based in Dortmund, Germany. It operates the Messe Dortmund exhibition grounds and hosts a broad calendar of specialist industry trade fairs and consumer shows, providing planning, venue and on-site services for guest organizers, congresses and corporate events. The organisation promotes flexible, accessible event solutions to serve both professional (B2B) and public (B2C) audiences and leverages Dortmund’s regional economic infrastructure to attract national and international events.

📋 Description

• Your primary responsibility is to competently support Fressnapf employees with IT incidents and inquiries. • Hardware and software troubleshooting • Receiving, prioritizing and handling incoming incidents and service requests (by phone or via a ticketing system). • Performing initial analyses, resolving issues, and escalating to 2nd level support when necessary. • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

🎯 Requirements

• Basic knowledge of the Windows operating system, Microsoft Office environment, and mobile devices • Good German (spoken and written); advanced English skills • Customer- and service-oriented demeanor, even when handling challenging issues • Strong documentation and communication skills (ticketing, telephone, written) • Ability to work in a structured manner and independently prioritize requests • Experience in telephone support

🏖️ Benefits

• Home-office allowance of up to €40 (depending on attendance) • IT equipment provided • 28 days of vacation (based on a 5-day week) — your well-being matters to us! • Digital time tracking — ensuring accurate recording of your working hours • Exclusive shopping benefits with more than 500 partner companies • Dental supplemental insurance and company pension plan through our partner AXA • Computer eyewear in cooperation with Fielmann • Friendly atmosphere — informal first-name culture across all levels