Client Coordinator

🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

✨ Client Coordinator

🚫👨‍🎓 No degree required

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MES Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

⚕️ Healthcare Insurance

🤝 B2B

🏛️ Government

Healthcare Insurance • B2B • Government

MES Solutions is a provider of independent medical evaluation and peer review services for the claims and risk-management community. The company coordinates Independent Medical Examinations (IMEs), record retrieval and record reviews, peer review services, physician credentialing, and fitness-for-duty and disability assessment support. Its clients include insurers, third-party administrators, self-insured employers, government agencies, and attorneys across auto, disability, liability, workers' compensation, and group health markets, and it emphasizes compliance with HIPAA, HITECH, and HITRUST.

📋 Description

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information • Utilize appropriate systems and databases to enter client or claimant information and or retrieve information • Maintain daily contact with the QA department regarding workflow and pending report status • Contact providers for assignment and update database • File and archive open and closed cases • Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion • Direct calls to other departments as needed • Perform various clerical duties such as typing, filing, emailing, and proofreading • Assist in resolution of customer complaints and quality assurance issue • Notify management of any report issues or concerns • Ensure all practices are carried out in accordance with state and federal safety and legal regulations • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Minimum one year clerical experience; or equivalent combination of education and experience preferred • Experience in a medical office or insurance industry preferred • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet • Must have ability to be trained on and adhere to HIPAA regulations and compliance standards • Must be a qualified typist with a minimum of 40 W.P.M • Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements • Must demonstrate exceptional communication skills • Must be able to work independently, prioritize work activities and use time efficiently • Must be able to maintain confidentiality • Must be able to demonstrate and promote a positive team -oriented environment

🏖️ Benefits

• Paid time off • 401k • Competitive pay