Engagement Manager, SMB

🕒 June 1

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Metaview

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11 - 50 employees

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📋 Description

• Be the bridge between Customers, Product, and Sales; helping turn insights into impact. • Support AI adoption by guiding change management and workflow transformation. • Play a foundational role in building out a new function at a category-defining AI startup. • Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value. • Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. • Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. • Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. • Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. • Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap.

🎯 Requirements

• 2+ years’ experience in a customer/stakeholder-facing role. • A fluency and innate curiosity surrounding AI. • You get energised by meeting new people and spread that energy to them. • A confident communicator. • Understands what it's like to be in a revenue-driving position. • A love for experimenting and trying new ideas without fear of iterating and failing. • Sharp, systematic, resilient, and motivated to win.

🏖️ Benefits

• Part of our founding Engagement team: a phenomenal platform for accelerated career growth. • Optimising value from the best product in a new category that already generates a ton of customer love. • Generous salary and equity in a Series B rocketship growing 5x YoY. • All the benefits you expect and more.