Manager, Technical Services

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🌐 Belgium, Netherlands – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

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Logo of Metsä Group

Metsä Group

5001 - 10000 employees

🏭 Manufacturing

📦 Logistics

🤝 B2B

💰 Seed Round on 2019-08

Manufacturing • Logistics • B2B

Metsä Group is a Finnish forest industry group that operates internationally, using northern wood as its primary renewable raw material. The company manages forestry services and wood supply and manufactures a range of industrial products including sawn timber, pulp, paperboard, tissue and greaseproof papers, and other bioproducts while investing in new bio-based products and sustainable processes. Metsä Group emphasizes sustainability, regenerative forestry, bioeconomy innovations, and climate-related initiatives across its integrated value chain.

📋 Description

• Provide operational technical services to defined customer accounts • Promote Metsä Board 360 services • Manage trials, product tests, and qualification processes to maximise successful outcomes • Collaborate with customers, colleagues, and co-suppliers on environmental and sustainability queries, product suitability, manufacturing issues, and specialist training • Facilitate information flow between the market/customers and Metsä Board, keeping customers informed of product and service benefits • Work collaboratively within account management teams alongside sales and production site colleagues • Build and maintain connections between the market, sales, and production units • Rapidly communicate significant information to colleagues • Report to the Director, Technical Services Europe

🎯 Requirements

• Sound understanding of the conversion of paperboard to finished cartons • Experience or specialism in one or more of: board manufacturing; lithographic offset, flexographic, or digital printing; die cutting, creasing, folding, or gluing; corrugated production; adhesive/glue or ink technologies and manufacturing • Exceptional written and verbal communication skills • Logical approach to problem-solving • Natural curiosity to investigate technical details • Ability to conclude effectively • Computer literacy in Microsoft Office • Degree or similar vocational qualification in paperboard, print, or related trades, or equivalent background in another manufacturing field • Experience in technical sales or services in an international business context • Proactivity and results orientation • Ability to implement plans into action • Fluency in written and spoken English • Other language skills and cultural understanding are advantageous • Familiarity with SAP and AI applications is advantageous

🏖️ Benefits

• International growth business and career opportunities in renewable products • Safe working environment • Good leadership and support for personal career development • Opportunities to display and use your competence

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