Customer Onboarding Manager

🔥 1 minute ago

🇪🇸 Spain – Remote

💵 €39.5k - €42.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Mews

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🏨 Hospitality

B2B • eCommerce • Hospitality

Mews is a cloud-based hospitality management platform that enables hotels and property managers to optimize their operations and enhance guest experiences. It offers solutions such as reservations management, front desk operations, digital guest services, and integrated payments. With its innovative technology, Mews empowers modern hospitality businesses to streamline processes, maximize revenue, and provide remarkable experiences for guests.

📋 Description

• Own the customer relationship from handover to go-live • Guide hotels through setup, training and rollout • Run multiple mid-market and enterprise implementations simultaneously within SLA targets • Manage phased rollouts across multiple properties or regions • Configure products for customers and diagnose integration issues • Advise customers on setup decisions and identify configuration, data and timeline risks early • Train customer stakeholders and drive adoption through go-live • Keep Sales, Support and RevOps aligned • Use AI to draft documentation, prepare customer sessions and maintain efficient project tracking • Review AI-generated material for accuracy before sharing it • Share effective AI practices with the team

🎯 Requirements

• 3 to 5 years in SaaS onboarding, implementation or customer-facing technical roles • Experience managing concurrent mid-market or enterprise implementations, including phased rollouts across multiple properties or regions • Deep SaaS product knowledge • Ability to configure complex products, diagnose integration issues and advise customers on setup decisions • Strong communication and training skills for diverse customer stakeholders • Stakeholder management across customers, Sales, Support and RevOps • Structured project management across several projects at once • AI Fluency Level 2, including critically evaluating AI output before sharing it • Experience in hospitality technology or an adjacent sector is nice to have • Multilingual ability is nice to have • Experience contributing to onboarding playbooks, SOPs or team knowledge bases is nice to have

🏖️ Benefits

• Unlimited paid holiday • Participation in company share program • Paid parental leave: 6 months fully paid for primary caregivers and 2 months for secondary caregivers, available after one year of service • Annual Learning budget of €300, with more for high performers • Monthly “EDGE” time for personal development • Work from anywhere policy with flexibility to work abroad for a few weeks each year • Relocation options available after one year • Flexible, hybrid working options • Home office setup budget • Monthly work-from-home allowance • Claude tokens for workflow automation and productivity • Additional location-dependent benefits, including healthcare, retirement plans, team events, socials and other perks

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