Senior Salesforce Solutions Engineer

🕒 May 6

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Managed Health Care Associates, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

💊 Pharmaceuticals

☁️ SaaS

🤝 B2B

Pharmaceuticals • SaaS • B2B

Managed Health Care Associates, Inc. is a healthcare services and software company that helps alternate-site health care providers manage costs, improve operational efficiencies, and grow their businesses. It provides group purchasing for pharmaceuticals, medical products, business products and food service; pharmacy operating software; rebate processing; prior authorization and reimbursement solutions; data analytics and benchmarking; clinical consulting and software; and legislative affairs and vaccine buying group services for long-term care pharmacies, senior living, specialty and infusion pharmacies, home medical equipment providers and other alternate site care providers.

📋 Description

• Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set • Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant. • Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence. • Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary. • Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds. • Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification. • Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production. • Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences. • Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams. • Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement) • Build and own complex declarative automation: Flow Builder (screen flows, record-triggered, scheduled, platform events), Dynamic Forms, and Einstein features • Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults • Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations • Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits • Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce • Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems) • Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines • Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders • Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end-to-end workflows across teams and identify where data, process, and platform need to connect • Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria • Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution • Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows • Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments.

🎯 Requirements

• Bachelor’s degree in a technical field or equivalent experience • 5+ years of hands-on Salesforce administration and configuration, including experience supporting go-to-market functions (Sales, Marketing, Service); 2+ years in a platform ownership, engineering, or architecture capacity • Working familiarity with Jira and Scrum processes, including backlog management, sprint planning, and tracking work through Agile workflows • Salesforce Administrator certification (required); Advanced Administrator (strongly preferred); Platform App Builder (required); Platform Developer I (strongly preferred); Architect track certifications a strong plus • Deep proficiency in core admin fundamentals: user and license management, security model design (profiles, permission sets, OWD, sharing rules), data governance, sandbox management, and release processes • Strong development skills: Apex, Lightning Web Components, SOQL, REST/SOAP APIs, Salesforce CLI, and Git-based deployments with CI/CD pipelines • Proven experience designing and implementing integrations between Salesforce and enterprise systems (e.g., ERP, data warehouses, marketing automation, billing platforms) • Architecture experience including multi-cloud data modeling, integration design, event-driven architecture, and enterprise security model design • Experience administering or integrating CRM platforms in multi-team, go-to-market environments, with an understanding of end-to-end business processes • Familiarity with AppExchange package evaluation, implementation, and governance best practices • Experience with Salesforce CPQ, Revenue Cloud, or Field Service is a plus • Demonstrated ability to own a platform roadmap, define and prioritize requirements, manage a backlog, and tie outcomes to business value • Fluent communicator across technical and executive audiences; able to translate platform complexity into clear business language • Positive, customer-service oriented mindset with strong attention to detail in documentation and communication.

🏖️ Benefits

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options • Teledoc access • Fitness Reimbursement • Commuter Benefit Plan • Access to an Employee Assistance Program (EAP) • Paid Time Off • Your birthday is a day off and a floating holiday • Paid Parental Leave • 401K with a match • Employee Stock Purchase Plan • Life Insurance, short-term C long-term disability insurance • Access to financial and legal advisors • Tuition Reimbursement • E-learning programs • Ongoing Team Trainings • Paid volunteer time-off • Donation matching