Implementation Specialist

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November 27

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Murphy-Hoffman Company (MHC Kenworth)

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Transport • B2B • Retail

Murphy-Hoffman Company (MHC Kenworth) is a full service dealership network specializing in the sale and servicing of heavy-duty and medium-duty trucks, predominantly featuring Kenworth and Volvo brands. With over 130 locations across 19 states, MHC offers a wide range of services including truck sales, leasing, financing, and repair services. Their commitment to customer service is supported by 24/7 operations in major markets and a robust inventory of trucks and parts.

1001 - 5000 employees

Founded 1975

🚗 Transport

🤝 B2B

🛒 Retail

📋 Description

• Provide end-to-end project management throughout the onboarding and implementation of MHC’s product suite of solutions to enterprise level customers • Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects • Communicate/escalate customer status and issues to team leaders and other appropriate members of the team • Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions • Collaborate with other internal departments to continue to improve the customer's experience with MHC • Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer

🎯 Requirements

• Minimum of 1 year of practical experience in Implementation and/or Customer Experience in a software company • Bachelor's degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology • Required basic understanding of technologies including XML, XSLT, HTML, CSS, SQL, Basic Scripting (C# and/or JavaScript) and REST API (preferred)

🏖️ Benefits

• We're proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us. • This role is not eligible for visa sponsorship.