Service Quality Specialist – SRH

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Girls For Girls Africa Mental Health Foundation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

Girls For Girls Africa Mental Health Foundation is an organization focused on improving mental health across Africa. Their work involves a global community of mental health innovators including researchers, practitioners, policy-makers, and advocates. Their mission includes promoting mental health, supporting mental health integration into general healthcare, and providing innovative resources and ideas to improve mental health services. They focus on addressing mental, neurological, and substance use disorders and provide platforms for sharing knowledge and innovations in mental health services across different parts of the world.

📋 Description

• Tailor and continuously update Quality Assurance operating procedures to reflect evolving local healthcare regulations, market conditions, and Tiko platform standards. • Oversee and enforce Service Level Agreements with diverse clinical franchisors, tracking compliance, managing governance records, and swiftly flagging breaches. • Contract, onboard, and manage a pool of independent health providers, ensuring they are thoroughly vetted, trained, and aligned with our quality benchmarks. • Establish and manage an independent pool of quality auditors responsible for certifying and auditing platform providers against set clinical standards. • Continuously assess provider training gaps across health offers, executing targeted on-the-job training for clinics and community pharmacies. • Regularly evaluate Tiko’s operational workflows and digital systems to identify and mitigate any systemic bottlenecks that could compromise service quality. • Gather and analyse feedback from end users, beneficiaries, and ecosystem actors to assess whether health services meet set minimum care standards. • Leverage user rating data, audit reports, and performance trends to provide strategic recommendations and hold providers accountable to the highest standards of care. • Maintain meticulous quality reports, compliance records, and risk logs to inform leadership and drive organizational learning.

🎯 Requirements

• Minimum of 5–7 years of experience in a health-sector Quality Improvement or Quality Assurance role (preferably with direct exposure to Sexual and Reproductive Health and Rights - SRHR). • In-depth knowledge of modern Quality Management Systems (QMS) alongside hands-on experience designing and executing clinical quality improvement audits. • Proven track record of managing multi-stakeholder QA operations, including SLAs, provider networks, and independent auditor frameworks. • Confident and clear English communication skills (written and verbal). • You must be currently based in Abuja, Nigeria (mandatory).

🏖️ Benefits

• Benefits and allowances tailored to your location. • Flexible work arrangements, including remote or hybrid options. • A personal development budget of €500 per year to invest in your professional growth. • Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge. • The opportunity to shape a growing, impactful product and leave your mark on how we work. • A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.