Community Advocate, Bi-Lingual

Job not on LinkedIn

October 24

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Michigan Humane

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Charity • Non-profit

Michigan Humane is a regional animal welfare organization that rescues, shelters, and rehomes homeless animals across Michigan. It provides adoption services, veterinary care (including low-cost clinics and spay/neuter programs), behavioral support, and community outreach to keep pets with families. Michigan Humane also conducts cruelty investigations, promotes humane education and advocacy, and partners with local communities to improve animal welfare statewide.

201 - 500 employees

Founded 1877

🤲 Charity

🤝 Non-profit

📋 Description

• Provides outreach services to the community through door-to-door work in Metro Detroit in partnership with the coordinators, attending block clubs and neighborhood meetings, and other outreach services as needed. • Safety Net programmatic support. Safety Net is a foster program for families who temporarily are unable to care for pets. This role will assist the manager in occasional touch bases and providing navigational support for resources as needed. • Work with the Volunteer Team to recruit, educate and provide resources for Safety Net foster volunteer families • Build relationships and rapport in the community to drive conversations around spay/neuter, medical services, and other support we offer as an organization. • Design a personalized plan for safety net clients and provide relevant resource referrals to promote self-sufficiency with the goal to reunite clients with their pets. • Provide educational opportunities to groups in the Detroit community in conjunction with medical staff. • Coordinate and attend outreach events in order to provide support to underserved and low-income communities in need • Build effective bridges to other human support partners in order to cultivate referrals to MH services and increase avenues of support for clients we serve. • Connect clients in crisis to human and pet-centric resources • Lead on effective community organizing to work with community members in building programs that are community driven and last beyond our engagement. • Support facility efforts to engage effectively with clients through compassionate, whole-family engagement. • Distribute pet food and supplies to clients while providing excellent customer service by treating clients with dignity and respect. • Provide one-on-one customer service and/or humane education to clients, including warm handoffs and referrals to other human services offered in the community. • Complete daily data entry using databases, spreadsheets, and software programs to track inventory donations and usage as well as volunteer events. • Miscellaneous projects as requested.

🎯 Requirements

• Ability to prioritize tasks, take initiative and work in a fast-paced environment • Well organized with the ability to manage multiple tasks and meet deadlines • Ability to work independently with limited supervision or collaboratively with a team • Ability to solve problems and resolve conflicts, using good interpersonal skills • Must be able to lift up to 50 lbs. repeatedly • Ability to consistently adhere to prescribed protocols • BSW preferred, or 3+ years related experience. • Bilingual Spanish/English required. • Strong customer service skillset critical to success. • Experience working in the field of Human Service/case management, specifically with low-income populations. • Willingness to get a chauffeur’s license. • Familiarity with Detroit communities, especially Southwest or North End communities preferred • Prior experience working with volunteers preferred but not required • Proficient use of Microsoft Office (Word, Excel, Access, PowerPoint and Outlook) together with solid Internet and social media skills.

🏖️ Benefits

• Medical, Vision, and Dental Insurance • 403(b) Retirement Savings Account • Opportunities for professional development, growth, and continuing education • A positive and collaborative work environment • Work-life balance and flexible working hours (compressed work schedule option!) • Paid Time Off & Holidays • Human & Pet Bereavement • Clinic discounts to up to 75% off services for your own pet(s) • Relaxed dress code • Wellness program with professional counseling services available to employees • Animal food discount • Free or discounted adoption fees to adopt a new friend. • Sabbatical Policy • Uniform Allowance • Paid Parental Leave • Yearly performance reviews & employee engagement surveys • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program