Midware Technologies
B2B • eCommerce • SaaS
Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.
Call Center Support Specialist - Remote
Job not on LinkedIn
March 28
Midware Technologies
B2B • eCommerce • SaaS
Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.
📋 Description
• Assist customers with technical problems • Resolve customer queries • Recommend solutions • Guide product users through features and functionalities • Establish a reputation for excellent customer support during all sales and after-sales procedures • Analyze and report product malfunctions • Update internal databases with information about technical issues • Monitor customer complaints on social media • Inform customers about new features and functionalities • Follow up to ensure issues are resolved • Gather customer feedback and share it with the team • Assist in training junior Customer Support Representatives
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases
Apply NowSimilar Jobs
March 28
Manage operations for telecommunications service; ensure strong customer communication and issue resolution.
March 26
Lead customer support department at Wonder Works, driving superior customer support for business clients.
March 25
LifeLearn Animal Health
51 - 200
Join LifeLearn as a cashier to provide excellent service and transaction processing for clients.
March 24
Join Digitail as a Customer Support Specialist, modernising veterinary care through technology and direct customer interaction.
March 24
CAFI LLC seeks customer-service benefit consultants for virtual positions, helping clients with HR needs.