Senior Insurance Claims Handler

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🕒 March 17

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Mila

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏠 Real Estate

💸 Finance

Real Estate • Finance

<Mila> Mila is a French insurer focused on real estate, offering rental guarantee (Assurance Loyers Impayés), owner non-occupant insurance, tenant multi-risk home insurance, and coverage for real-estate professionals. The company emphasizes a digital-first experience — online quotes, tenant file submission, contract management and fast claim handling — and works with both individual landlords/tenants and professional partners such as brokers and property managers.

📋 Description

• Full responsibility for claims files and end-to-end management: from opening to closure. • Analysis of coverages and determination of compensation in accordance with contractual clauses. • Coordination with experts, service providers and repairers to ensure effective resolution. • Support and guide clients throughout the process with clarity and empathy. • Contribute to continuous process improvement and share your expertise with more junior team members.

🎯 Requirements

• Minimum of 5 years' experience in claims management within the home and property insurance sector (MRH/MRI). • Solid knowledge of insurance conventions such as CIDRE, CIDE COP and IRSI. • Proficiency with IT tools. • Strong written and verbal communication skills. • Analytical ability and capacity to resolve complex problems. • Excellent knowledge of MRH and MRI insurance products. • Ability to work independently in a full-remote environment. • Team spirit and ability to collaborate with different departments.

🏖️ Benefits

• RTT (additional time off days) • 50% reimbursement of public transportation costs • Supplementary health insurance (mutuelle)