Call Center Agent

February 11

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Milan Art

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Milan Art is an art education institute dedicated to empowering artists of all levels through comprehensive online art classes and programs. Whether you are a beginner or a professional looking to refine your skills, Milan Art offers courses in various mediums including oil painting, drawing, and mixed media. With a community of thousands of satisfied students worldwide, the institute provides the resources, mentorship, and innovative techniques needed to unlock artistic potential and inspire creativity.

Art Education • Contemporary Art • Cultural Exchanges • Art Supplies

1 - 10 employees

Founded 2010

📚 Education

👥 B2C

📋 Description

• We are seeking a motivated and customer-focused Call Center Agent to join our team. • The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. • This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. • Answer incoming calls and respond to customer inquiries professionally. • Make outbound calls to follow up with customers, confirm appointments, or provide updates. • Provide accurate information regarding products, services, and company policies. • Resolve customer complaints efficiently and escalate complex issues when necessary. • Maintain a high level of customer satisfaction through positive interactions. • Update customer records and document call details in the system. • Meet or exceed key performance metrics such as call handling time and customer satisfaction scores. • Follow company guidelines and standard operating procedures.

🎯 Requirements

• Associate Degree or equivalent required. • Previous experience in a call center or customer service role preferred. • Excellent verbal and written communication skills. • Ability to handle a high volume of calls efficiently. • Strong problem-solving and active listening skills. • Familiarity with CRM software and basic computer proficiency. • Ability to work in shifts, including weekends and holidays if required. • Patience, empathy, and a customer-first attitude.