Practice Finance & Operations Manager

🕒 May 22

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $78.8k - $145.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🤝 B2B

⚕️ Healthcare Insurance

💸 Finance

B2B • Healthcare Insurance • Finance

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Manage client billing, revenue allocation, usage tracking, and related billing administration activities through preparation of transactions and monitoring of operational metrics • Support payment application and collections processes • Support fee schedule administration and pricing-model-based allocations • Maintain revenue-by-client reporting and monthly projections • Support monthly expense tracking, P&L reporting, and financial analysis activities • Maintain financial allocation and recategorization processes • Support commission calculations and financial system entries • Maintain billing systems including client setup, payment structures, and associated reporting components • Assist with financial modeling, forecasting, and operational planning activities • Develop and maintain recurring financial and operational reporting processes • Support KPI tracking and performance monitoring activities • Analyze trends and identify opportunities for improved operational effectiveness • Build and improve Power BI dashboards and reporting tools • Support ad hoc operational and financial analyses • Create reporting that provides visibility into practice performance and resource utilization • Administer operational workflows and support systems including FreshDesk and related tools • Maintain client lists, mailing lists, and usage data reconciliation processes • Coordinate internal documentation, policies, and knowledge repositories • Support operational controls and process consistency across the practice • Support Concur and expense management processes • Respond to staff questions and operational requests related to practice resources and workflows • Provide operational and administrative support across practice functions as needed. • Maintain contract, amendment, invoice, and implementation trackers • Support release note mailings and client communication activities • Support meeting documentation and follow-up activities • Support ticketing and other client management tools • Assist with PowerPoint, Word, Adobe and training material formatting and editing for client-facing documents • Support client related conferences, newsletters, surveys • Introduce and refine processes that improve efficiency, standardization, and collaboration through identifying recurring work and developing scalable solutions - optimizing workflows • Create and maintain documentation, policies and procedures for product group • Leverage AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to accelerate workflow efficiency and productivity and to improve team effectiveness while ensuring accuracy in results • Serve as operational “glue” across finance, client services, product, development, and leadership teams.

🎯 Requirements

• Bachelor’s degree in finance, accounting, business, operations, or related field preferred • 5+ years of experience in finance, business operations, accounting, or a related field • Experience supporting a consulting practice or department through budgeting, financial reporting, forecasting, or operational analysis activities • Advanced proficiency in Microsoft Excel required • Experience with Power BI, reporting tools, or financial systems preferred • Experience leveraging AI tools to improve efficiency and workflow effectiveness preferred • Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

🏖️ Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners. • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges. • 401(k) Plan – Includes a company matching program and profit-sharing contributions. • Discretionary Bonus Program – Recognizing employee contributions. • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses. • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. • Holidays – A minimum of 10 paid holidays per year. • Family Building Benefits – Includes adoption and fertility assistance. • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria. • Life Insurance & AD&D – 100% of premiums covered by Milliman. • Short-Term and Long-Term Disability – Fully paid by Milliman.