Software Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Milsoft Utility Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🤝 B2B

☁️ SaaS

⚡ Energy

B2B • SaaS • Energy

Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently.

📋 Description

• A FieldSyte Support Technician is responsible for providing frontline technical support services to Milsoft customers • Including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction • The position will require some travel and after-hours on-call support time • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all FieldSyte modules and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets • Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility

🎯 Requirements

• Bachelor’s degree in GIS, Computer Science, Information Technology, or equivalent work experience • Expertise in using electrical infrastructure design and staking software • Familiarity with MultiSpeak or CIM standards for utility data integration is preferred • Experience understanding SQL statements and creating SQL queries for data management • Knowledge of Microsoft server/client operating systems, network architecture, and components • Proficiency with mobile application deployment for both Android and iOS devices • Must be able to effectively communicate with customers, both verbally and in writing.