Field Service Engineer

🔥 9 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.8k - $71.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Miltenyi Biotec

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Miltenyi Biotec is a global biotechnology company that develops and manufactures instruments, reagents, and software for cell separation, flow cytometry, single-cell analysis, and cell and gene therapy research and manufacturing. Its products and services support academic research, translational studies, and clinical manufacturing workflows, enabling isolation, analysis and manipulation of cells for immunology, neuroscience, cancer research and regenerative medicine.

📋 Description

• Provide technical support and assistance to customers in the field. • Install, maintain, and repair basic and intermediate Miltenyi equipment. • Troubleshoot technical issues to ensure optimal performance. • Conduct routine maintenance and perform repairs on equipment. • Identify and diagnose technical issues, providing effective solutions. • Provide excellent customer service by responding to inquiries and addressing concerns. • Maintain accurate records of service activities, including service reports and installation documents. • Work closely with other team members to address customer needs effectively. • Adhere to company standards and procedures for service delivery and customer satisfaction. • Travel domestically, often on short notice, to customer sites to resolve problems.

🎯 Requirements

• HS Diploma required • 2 years formalized technical training or education (e.g. Associates degree, Military Occupational Specialty, etc.) • A minimum of 2 years’ experience working in a customer facing technical support role in a scientific or similarly regulated environment. • Basic understanding of electrical, mechanical, and computer systems. • Strong problem-solving and attention to detail skills. • Excellent written and verbal communication and interpersonal skills. • Strong Time Management and prioritization skills. • Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products. • Ability to work independently and as part of a team. • Valid driver’s license and a clean driving record. • Ability to obtain a Valid Passport.

🏖️ Benefits

• health, vision, and dental insurance • a 401(k) plan • comprehensive benefits package