Technical Account Manager

July 16

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Mindbody

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SaaS • Wellness • Beauty

Mindbody is a leading software provider specializing in solutions for fitness, wellness, and beauty businesses. Their platform offers scalable and flexible tools that help business owners manage classes, appointments, and various services. They provide a comprehensive suite of products including business management software, consumer-facing applications, and a range of integrations to support business growth. Mindbody is dedicated to fostering community through diversity and inclusivity and offers resources for developers, educators, and business owners. With a focus on personalized experiences and data-driven insights, Mindbody aims to enhance the way individuals experience wellness and beauty services.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🧘 Wellness

💄 Beauty

💰 $500M Private Equity Round on 2021-10

📋 Description

• Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals. • Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform. • Translate complex product capabilities into clear, actionable solutions—helping clients gain more value from their software investment. • Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results. • Serve as a responsive, proactive liaison—coordinating communications, timelines, and escalations across internal teams and client stakeholders. • Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing.

🎯 Requirements

• 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment. • Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively. • Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences. • Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse. • Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively. • Experience with basic SQL, APIs, or Microsoft Office Suite is a plus—but curiosity and adaptability matter most.

🏖️ Benefits

• Playlist’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. • The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.