Senior Manager, Services Delivery

🕒 October 31, 2025

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Mindtickle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏢 Enterprise

☁️ SaaS

💰 $100M Series E on 2021-08

Enterprise • SaaS

Mindtickle is a comprehensive revenue enablement platform designed to enhance sales readiness and training. It provides a suite of tools including sales content management, sales coaching, conversation intelligence, and sales forecasting, all aimed at increasing revenue productivity. Mindtickle caters to various industries such as automotive, medical devices, consumer goods, and technology, offering solutions for sales onboarding, coaching, account strategy, and partner enablement. Recognized as a leader in sales readiness solutions, Mindtickle empowers organizations to transform their sales enablement programs through customizable learning paths and insightful performance analytics.

📋 Description

• Lead the program management and delivery discipline across Mindtickle’s services portfolio. • Ensure smooth, high-quality, aligned implementations and adopting a customer-first mindset. • Oversee a team of Senior Project Managers / Project Managers. • Be directly accountable for a select set of strategic & enterprise accounts. • Emphasize collaborative execution with solution owners, advisors, and technical leads. • Manage complex programs as needed and orchestrate cross-functional teams toward shared outcomes.

🎯 Requirements

• 12–15+ years in delivery, services, consulting, or related fields. • 5+ years leading PMs/Sr. PMs or equivalent leadership in a services or project delivery organization. • Experience managing strategic or enterprise customers with a mix of program oversight and individual ownership. • Track record in complex, cross-functional implementations (SaaS, digital transformation, enterprise IT) is a strong advantage—but deep services operations experience is often sufficient. • Demonstrated ability to balance process discipline with flexibility, and to partner (not dominate) across solution and advisory teams. • Strong stakeholder and executive communication: able to simplify, highlight risks, and guide decisions. • Deep understanding of program governance, risk/issue management, prioritization, dependencies, and integration. • Financial literacy for delivery: margin, burn, variance, forecast vs. actuals. • Tool-savvy: experience with project/portfolio tools (e.g. Jira, Smartsheet, MS Project, PSA systems). • Self-starter / strong ownership mindset: comfortable with ambiguity, can manage critical accounts directly when needed. • Customer empathy, conflict resolution, negotiation skills—especially when navigating trade-offs between scope, time, quality.

🏖️ Benefits

• Governance, Portfolio & Program Oversight • Team Leadership & Collaboration • Hands-On Ownership of Strategic/Enterprise Programs • Delivery Outcomes, Customer Experience & Quality • Operations, Financials & Metrics • Cross-Functional Partnership & Influence