Customer Experience Specialist – Contractor Role

🔥 34 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mindvalley

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

🧘 Wellness

Education • Wellness • Technology

Mindvalley is a powerful life transformation platform that offers over 100 programs for personal growth and transformation. With over 1 million subscribers since 2020, Mindvalley provides 20-minute micro-coaching sessions designed to unlock an individual's fullest potential across various fields. The platform integrates technology and spirituality, offering immersive experiences such as brain-changing audios, meditations, sound healings, and more. Mindvalley also offers advanced programs and mastery degrees, aiming to equip individuals with fast-growing skills not typically addressed in regular education. The platform is available on mobile, desktop, and Apple Vision Pro, offering flexibility to learn and grow anywhere. Mindvalley also hosts global events and trains thousands of new coaches annually.

📋 Description

• Provide premium asynchronous support through email and community platforms and synchronous support during live sessions • Moderate live sessions, manage chat, facilitate on-camera Q&A, and maintain a safe, energetic learning environment • Answer complex learner questions and foster meaningful community discussions as a Subject Matter Expert • Identify and address learning blockers and escalate curriculum or platform issues • Monitor student progress and intervene when learners fall behind • Aggregate student sentiment and survey data to provide actionable insights to product teams • Manage cohort logistics, including calendar invites and resource uploads • Verify learning materials are accessible and guide students through platform navigation • Identify workflow improvements and automations • Collaborate with internal stakeholders and technology teams to improve processes and resolve recurring student issues

🎯 Requirements

• 2+ years of experience in Community Management, Customer Success, or EdTech support • Proven experience moderating live virtual events or webinars, including managing chat and facilitating on-camera Q&A • Comfortable on camera • Strong personal interest in personal growth and development • Deep knowledge of specific program content sufficient to act as a Subject Matter Expert • Ability to interpret survey data and NPS scores and create clear written reports for leadership • Google Sheets/Excel proficiency • Comfortable using ticketing and task management systems such as Jira or Asana • Proficiency in Zoom, including webinar settings, breakout rooms, and moderation controls • Familiarity with community platforms such as Circle or Facebook Groups • Experience with helpdesk software such as Zendesk or Intercom is a strong plus • Bachelor's degree in a related field (preferred) • Experience working with premium or high-ticket customers is highly desirable • Exceptional communication, problem-solving, adaptability, empathy, coaching, and attention to detail

🏖️ Benefits

• Remote work arrangement • Equal opportunity and commitment to a diverse and inclusive workplace