Minga London
Fashion âą eCommerce âą Retail
Minga London is a UK-based alternative fashion brand and online retailer offering edgy, subculture-inspired clothing, footwear and accessories for a young, style-conscious audience. The site features categories like tops, denim, hoodies, knitwear, dresses, swimwear and accessories, editorial content (Mingazine), and promotions such as free shipping over a threshold, buy-now-pay-later, and a newsletter. Minga London operates primarily as a direct-to-consumer eCommerce storefront focusing on trend-driven, niche fashion collections and seasonal drops.
Senior Manager, Digital Customer Success
Job not on LinkedIn
October 22
Minga London
Fashion âą eCommerce âą Retail
Minga London is a UK-based alternative fashion brand and online retailer offering edgy, subculture-inspired clothing, footwear and accessories for a young, style-conscious audience. The site features categories like tops, denim, hoodies, knitwear, dresses, swimwear and accessories, editorial content (Mingazine), and promotions such as free shipping over a threshold, buy-now-pay-later, and a newsletter. Minga London operates primarily as a direct-to-consumer eCommerce storefront focusing on trend-driven, niche fashion collections and seasonal drops.
đ Description
âą Develop and execute a comprehensive digital customer success strategy âą Design and implement automated, low-touch customer success programs âą Create and manage digital programs to support customer milestones âą Map and optimize the customer lifecycle journey âą Partner with product, marketing, and sales teams âą Own and manage the digital customer success technology stack âą Define and track key performance indicators (KPIs) for digital customer success programs
đŻ Requirements
âą 5+ years in a customer success or related role within a SaaS environment âą 2 years in a management position focused on scaled or digital customer success âą Experience with customer success platforms: Gainsight, ChurnZero, Catalyst âą Marketing automation tools: Marketo, HubSpot âą Strong analytical and problem-solving skills âą Bachelor's degree in Business, Marketing, or related field
đïž Benefits
âą Flexible, Hybrid-First Work âą Health, dental, and vision benefits for you & your family âą Mental health and wellness support âą Flexible PTO (vacation + personal days) âą Culture of connection: Social events, virtual meetups âą Growth investment: time and budget for upskilling âą Recognition that matters
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