Senior Engagement Advisor

🕒 April 28

🇳🇿 New Zealand – Remote

💵 $101.3k - $122.5k / year

⏰ Full Time

🟠 Senior

✨ Advisor

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ministry of Education New Zealand

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🏛️ Government

🤝 Non-profit

Education • Government • Non-profit

Ministry of Education New Zealand is the government’s lead advisor on the education system, shaping the direction for education, government agencies, and education providers. With over 4,000 talented individuals across 37 locations, the Ministry works to make a significant impact on the future of New Zealanders through education, promoting opportunities for students and educators alike.

📋 Description

• Undertake objective, respectful and trauma-informed reviews of sensitive claims lodged with the Ministry • Consider relevant background information • Conduct online or in-person interviews with claimants • Prepare high-quality written outputs to enable informed decision-making across claim resolution • Manage sensitive and challenging discussions with empathy, discretion and professionalism • Apply trauma-informed, culturally responsive and mana-enhancing engagement practices • Ensure written reports are accurate, comprehensive and aligned with Ministry claim review policies and guidelines • Offer well-reasoned advice to support senior decision-making • Maintain accurate workflows, documentation and case records across systems and databases • Share knowledge with colleagues and contribute to continuous improvement within the Sensitive Claims Group • Support the Ministry’s redress process for historic abuse or neglect claims in state schools, working with the Crown Response Office and other state redress agencies

🎯 Requirements

• Strong experience building trusted relationships in complex contexts • Proven ability to manage sensitive conversations with empathy and professionalism • Experience in trauma-informed practice and/or working with a diverse range of vulnerable groups • Experience engaging with Māori or Pasifika communities, iwi, hapū or whānau groups • Excellent written and verbal communication skills, engaging confidently with diverse stakeholders • Strong analytical and technical writing skills, including working with complex or legal information • A background in a field relevant to sensitive claims such as social work, counselling or other similar fields would be an advantage • Some understanding of the public sector, including the Machinery of Government and the education sector is welcome but not necessary • Ability and willingness to adhere to the Public Service Standards of Integrity and Conduct

🏖️ Benefits

• KiwiSaver • Permanent, full-time employment • Flexible assistance or adjustments to participate in the recruitment process