Mirantis
501 - 1000 employees
🏢 Enterprise
☁️ SaaS
Cloud Computing • Enterprise • SaaS
Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.
Intern – Support Specialist, Business Analyst
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Mirantis
501 - 1000 employees
🏢 Enterprise
☁️ SaaS
Cloud Computing • Enterprise • SaaS
Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.
📋 Description
• Gather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews • Break projects into actionable tasks with clear timeframes, owners, and goals • Schedule and facilitate regular team meetings; capture decisions, action items, and next steps • Prepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency • Monitor project progress, proactively flag risks, and help drive issues to resolution • Maintain and update project reports, dashboards, and status trackers on a regular cadence • Use AI-assisted tools to analyze project data, identify patterns, and surface actionable insights • Conduct acceptance testing of newly developed features and functionality • Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal • Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team • Track and manage open issues through to resolution within agreed SLAs • Provide timely, accurate, and professional responses to customers throughout the support lifecycle • Verify that customer systems are fully functional following issue resolution • Log all events, problems, and resolutions accurately in the ticketing system • Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity • Work closely with developers, QA engineers, and system engineers to support quality product delivery • Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks • Build and maintain positive working relationships with customers and internal stakeholders.
🎯 Requirements
• Solid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall) • Familiarity with help desk or ticketing software and remote support tools • Basic experience troubleshooting software or system issues remotely • Exposure to relational databases (SQL knowledge is a plus) • Comfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks • Basic understanding of how large language models (LLMs) work and their practical limitations • Ability to write clear, effective prompts to get useful outputs from AI tools • Awareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting • Interest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows • Assist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks.
🏖️ Benefits
• Work with an established Silicon Valley leader in the cloud infrastructure industry; • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; • Be a part of cutting-edge, open-source innovation; • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; • Professional development and training; • Attend conferences and working groups; • Company outings, happy hours, hackathons, and tech talks; • Receive a competitive compensation package with a strong benefits plan.
Apply Now
