Amazon Connect Business Architect

🕒 May 23

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Lead and participate in planning, analysis, and design activities related to enterprise architecture implementation • Define and communicate contact center architecture vision across infrastructure, applications, personalization, and agent desktop capabilities including endpoints (phones) • Engage in business analysis and design for contact routing, personalization, and self-service capabilities • Analyze and define business and agent desktop requirements to build a unified enterprise framework • Translate enterprise and business requirements into long-term technical architecture and data lake solutions • Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

🎯 Requirements

• 4–5 years of experience in voice and data telecommunications with strong exposure to contact center technologies and customer communication solutions. • Hands-on experience with Amazon Connect including contact flow setup, routing, integrations, reporting, and omnichannel support solutions. • Experience in understanding business requirements and converting them into technical solutions for contact center migration and transformation projects. • Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms. • Experience working with chatbots, voice bots, co-browse solutions, and workflow automation to improve customer experience and operational efficiency. • Strong stakeholder management, requirement gathering, communication, and problem-solving skills with the ability to work closely with business and technical teams.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.