Business Analyst – Service Now

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms. • Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes. • Support initiatives across Identity Governance & Administration (IGA) , Security Operations , and IT Service Management (ITSM) . • Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria. • Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards. • Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements. • Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations. • Identify opportunities for process improvement and automation within ServiceNow. • Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams.

🎯 Requirements

• 4+ Years of experience as a Business Analyst working with ServiceNow in an enterprise environment. • Strong understanding of IAM / IGA concepts , access management, and security controls. • Hands-on experience with ITSM processes (Incident, Problem, Change, Request). • Familiarity with Security Operations workflows and InfoSec best practices. • Experience working with DevOps teams and agile delivery models. • Strong analytical, documentation, and stakeholder communication skills. • Ability to manage multiple initiatives and priorities in a fast-paced environment. • Preferred Qualifications Experience in financial services or highly regulated environments. • Knowledge of ServiceNow modules related to Security Operations , GRC , or IAM integrations . • Familiarity with audit, compliance, and regulatory requirements. • ServiceNow certifications (CSA, CIS, or related) are a plus.

🏖️ Benefits

• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.