Connect Support Engineer

🕒 Yesterday

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Support and maintain AWS-based CCaaS and contact center environments • Monitor, troubleshoot, and resolve production issues using observability tools • Design, develop, and enhance proactive monitoring capabilities • Collaborate closely with developers, architects, and platform owners • Troubleshoot production issues and perform root cause analysis • Work with vendor partners to drive operational improvements • Develop and maintain CloudWatch dashboards

🎯 Requirements

• 4+ years of overall IT experience • Strong exposure to CCaaS environments • Solid experience in contact center observability, monitoring, and troubleshooting of production systems • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch • Practical AWS cloud experience, including Lambda, Amazon Connect, ALBs • Experience in at least one scripting language such as Python or JavaScript • Excellent communication and teamwork skills

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility • Internship opportunities • Social sustainability values