Contact Center Engineer

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November 7

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Miratech

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Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

📋 Description

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots. • Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging. • Develop and enhance contact center functionality by creating custom logic using AWS Lambda. • Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs. • Work with Python, Node.js, or Java to implement AWS Lambda functions and integrations. • Utilize development and version control tools such as GIT, GitHub, and TFS for software versioning and collaboration. • Maintain and optimize CI/CD pipelines using Terraform, CloudFormation, or GoCD for continuous delivery and deployment. • Troubleshoot, debug, and resolve issues in contact flows, integrations, and AWS services.

🎯 Requirements

• 3+ years of experience in contact center environment(Genesys, Avaya, Cisco). • 1+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots. • Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. • Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality. • Solid working experience with Python, Node.js, or Java with a focus on AWS Lambda APIs. • Familiarity with development and version control tools like GIT, GitHub, and TFS. • Competence in CI/CD pipelines using Terraform, CloudFormation, or Go CD. • Strong debugging, troubleshooting, and problem-solving abilities. • Excellent communication and analytical skills, with the ability to coordinate effectively with both onshore/offshore developers and business stakeholders. • Nice to have: Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. • AWS certification.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.