IT Service Delivery Manager, Data Management

🕒 July 1

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability. • Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed. • Establishment and management of reporting related to IT Services. • Align BI services with business priorities SLA implementations and fulfillment. • Serve as escalation point for IT Services business users and management. • Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review. • Capacity Planning - ensure that future demand from business growth is understood and properly addressed. • Management of IT operation teams and involvement in budgeting activities. • Drive IT Services continuous improvements.

🎯 Requirements

• 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms • Experience in management the team not less 5 employees • Experience managing enterprise BI/DWH environments including required IT Operation processes • Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations • Knowledge in applying and managing IT Service Management processes based on ITIL • Knowledge of data platforms and lakehouse concepts • Excellent written and verbal communication, organization, coordination, and interpersonal skills. • Manage business stakeholders delivery expectations • High level of written and spoken Spanish and English. • Strong reporting and analytical skills. • Ability to fast learn of new technologies and processes. • Nice to have: IT Service Management certification • Azure Databricks/Microsoft certification • Experience in Financial sector and FinOps awareness

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.