NICE CX One Engineer

🔥 3 minutes ago

🌐 France, India – Remote

🇫🇷 France – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design and implement NICE-based routing solutions • Develop secure and compliant IVR applications • Contribute to migration of legacy call center systems to modern omnichannel platforms • Coordinate and perform release planning, development, testing, and releases for multiple agencies' IVR enhancements • Build call flow designs and integrations with backend systems using APIs • Manage NICE business units and provide input into solution design and network solution optimization • Provide routing design and implementation for contact center technology • Cooperate with the Architecture team to design, develop, and deploy APIs and consume APIs • Provide technical support and troubleshooting assistance for scripting issues • Coordinate issue communication and resolution with multiple technology teams • Review support tickets with agency leadership and oversee support questions from team members working on agency tickets

🎯 Requirements

• 3+ years of experience with NICE InContact CXone • 3+ years of professional NICE CXOne Studio scripting experience • Hands-on experience with NICE InContact and/or NICE CXone solutions • Experience with cloud-based SaaS/PaaS/IaaS providers • Experience working with virtualized systems, including application servers, databases, and networking infrastructure • Ability to understand business requirements and translate them into technical requirements • Conflict management and clear organizational communication • Excellent communication and teamwork skills • Experience in Contact Center Dashboard Creation (nice to have) • Base knowledge of intersystem networking and data traffic flow between components (nice to have) • Ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues when interacting with web-based applications such as Salesforce/Microsoft Dynamics (nice to have)

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Opportunity to collaborate on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality