Senior AWS Lex Bot Developer

3 days ago

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Miratech

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Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

📋 Description

• Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. • Conduct requirement gathering sessions with clients and translate functional needs into technical specifications. • Design conversation flows, intents, slots, and fulfillment logic in alignment with user journey goals. • Integrate bots with AWS Lambda, Amazon Connect, DynamoDB, and external APIs for dynamic response generation. • Ensure bot performance optimization, error handling, and continuous improvement using analytics and user feedback. • Collaborate with business and technical teams to ensure seamless integration with contact center systems, CRM tools, and enterprise applications. • Support UAT, documentation, deployment, and post-go-live enhancements. • Mentor junior developers and ensure adherence to best practices in bot design, security, and compliance. • Contribute to solution architecture discussions, effort estimation, and project planning.

🎯 Requirements

• Strong hands-on experience with AWS Lex (V1/V2) for chatbot and voice bot development. • Proven expertise in skill bot design and modular architecture for multi-intent handling. • Proficiency in AWS Lambda, API Gateway, DynamoDB, CloudWatch, and S3. • Experience in requirement gathering, business analysis, and documentation of conversational solutions. • Knowledge of Amazon Connect integration for IVR or contact center automation. • Strong understanding of Natural Language Understanding (NLU) concepts and intent optimization. • Hands-on programming experience in Python or Node.js for backend and fulfillment logic. • Excellent communication, client interaction, and analytical skills. • AWS Certified Developer or AWS Machine Learning Specialty certification preferred.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.