Senior Genesys Cloud PS Consultant

🕒 May 30

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams. • Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. • Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions. • Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed. • Modify Genesys system configurations to meet evolving business requirements and operational factors. • Lead the planning and execution of new contact center technology deployments and system upgrades. • Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors. • Contribute to the seamless switchover of Genesys contact center systems to the production environment.

🎯 Requirements

• 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments. • 3+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs. • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool. • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance. • Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions. • Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.

🏖️ Benefits

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.