Senior NICE CXOne Engineer

🕒 June 19

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Serve confidently in a client-facing role, managing multiple stakeholders effectively. • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies. • Design and build call flows, chat solutions, and backend system integrations using APIs. • Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions. • Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. • Collaborate with the architecture team to design, develop, and integrate APIs. • Translate business requirements into technical requirements, preparing design documents for application development. • Provide troubleshooting support and technical assistance for scripting and system issues. • Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure. • Coordinate issue resolution and communication with technical teams in case of problems. • Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets. • Act as an SME, guiding team members in designing and achieving requested IVR enhancements.

🎯 Requirements

• 5+ years of experience with NICE InContact and/or NICE CXone. • 3+ years of experience scripting in NICE CXOne Studio. • Strong conflict management skills with the ability to navigate and resolve issues. • Excellent organizational communication skills, both written and verbal. • Proven ability to collaborate and work effectively in a team environment. • Experience in creating contact center dashboards. • Familiarity with Salesforce. • Basic knowledge of intersystem networking and data traffic flow between components. • Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics. • Nice To Have Experience working with RESTful Web Services / APIs. • Programming experience in C#, C++, Java, JavaScript, or Python.

🏖️ Benefits

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.