Support Engineer, Amazon Connect

🕒 September 7

🌐 Spain, Canada – Remote

🇪🇸 Spain – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform • Collaborate with developers, architects, and platform owners to enforce logging standards and monitoring best practices • Participate in application design sessions • Develop end-to-end interaction flows using Splunk • Troubleshoot production issues and perform root cause analysis • Implement corrective actions to minimize system downtime and service disruptions • Work with vendor partners to drive operational improvements and enhance monitoring frameworks • Develop and maintain CloudWatch dashboards for monitoring redundancy and visibility

🎯 Requirements

• 4+ years of overall IT experience with strong exposure to CCaaS environments • Solid experience in contact center observability, monitoring, and troubleshooting of production systems • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch • Practical AWS cloud experience, including Lambda, Amazon Connect, and Application Load Balancers (ALBs) • Experience with at least one scripting language such as Python or JavaScript • Excellent communication and teamwork skills with the ability to collaborate across technical teams • Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms (nice to have) • Experience with monitoring and observability tools such as Zabbix (nice to have)

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices and social sustainability initiatives