Operations Principal Associate, Collections & Recoveries

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $78k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mission Lane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💳 Fintech

🏦 Banking

👥 B2C

Fintech • Banking • B2C

Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

📋 Description

• Take control of a complex, multi-stakeholder initiative • Become Mission Lane's primary operational point of contact with the first vendor partner • Build the foundational infrastructure for the program including SFTP file transfer pipelines, automated account placement logic, vendor scorecard framework, QA and call-monitoring protocols, exception playbooks for transitioning accounts

🎯 Requirements

• 5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results • 5+ years of experience designing processes and infrastructure for outsourcing work • 5+ years of experience managing relationships and delivering performance in an outsourced collections channel • Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks. • Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them • Demonstrated ability to drive performance improvements in complex, fast-moving environments • Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management • High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment • Ability to travel for onsite agency reviews and company meetings within the US as required

🏖️ Benefits

• Paid time off • 401(k) match • Monthly wellness stipend • Health/ dental/ vision insurance options • Disability coverage • Paid parental leave • Flexible spending account (for childcare and healthcare) • Life insurance • Remote-first work environment