Window and Door Field Service Technician III

Job not on LinkedIn

November 11

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $23 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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MITER Brands

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Retail • Manufacturing • Construction

MITER Brands is a family of leading window and door brands dedicated to quality and excellence. With over 10,000 employees, they serve more than 5,000 customers annually and emphasize a community-driven approach through their MITER Foundation. Their mission is to inspire new possibilities in the industry by prioritizing customer service and operational efficiency, underscoring a commitment to safety, sustainability, and community impact.

5001 - 10000 employees

🛒 Retail

📋 Description

• Serve as a product expert and key contact on large or complex service projects. • Communicate professionally with customers and coworkers, both on-site and via phone. • Diagnose product issues and implement effective repair solutions. • Schedule service appointments and order necessary parts. • Perform complex repairs independently and safely using hand and power tools. • Train and mentor lower-level Field Service Technicians. • Provide feedback to leadership on technician performance and product issues. • Determine warranty vs. installation issues and communicate with distributors as needed. • Maintain accurate documentation of service calls and submit reports promptly. • Ensure job sites are left clean and restored to original condition. • Maintain inventory and cleanliness of service vehicle and warehouse supplies. • Support Team Leader with inspections and coordination when needed.

🎯 Requirements

• High school diploma or GED • 3–5 years of experience in window and door manufacturing or repair • Strong knowledge of PGT products and warranties • Clean driving record per PGT’s safe driving policy • Ability to work independently and in a team setting • Proficiency with Microsoft Outlook, Word, Excel, and Windows • Familiarity with iPads and mobile devices for documentation and scheduling • Excellent communication and conflict resolution skills • Strong judgment and decision-making abilities • Valid Class D driver’s license • Aerial Lift Qualification (or ability to obtain within 6 months)

🏖️ Benefits

• Three comprehensive Medical plan options • Prescription • Dental • Vision • Company Paid Life Insurance • Voluntary Life Insurance • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance • Company-paid Short-Term Disability • Company-paid Long-Term Disability • Paid time off (PTO), including Vacation, Personal, and paid Holidays • 401k retirement plan with company match • Employee Assistance Program • Teladoc • Legal Insurance • Identity Theft Protection • Pet Insurance • Team Member Discount Program • Tuition Reimbursement • Yearly Wellness Clinic