Billing Support Analyst

Job not on LinkedIn

🔥 15 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mixmax

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS

Mixmax is the leading sales engagement platform for businesses using Gmail, designed to help revenue teams accelerate revenue at every stage of the customer journey. The platform amplifies Account Executives, Customer Success Managers, and others in customer-facing roles by automating repetitive tasks and organizing their daily workflows. This increases productivity and equips sales representatives with the necessary tools to excel in their roles. Mixmax is noted for delivering a positive ROI in under six months and allowing customers to go live in less than one day.

📋 Description

• Resolve customer billing inquiries from first reply through closure • Manage billing queue tickets involving refunds, invoice questions, plan and seat changes, and cancellations • Troubleshoot technical billing issues involving seat assignment, workspace access and plan status • Handle past-due invoice follow-up and payment-failure issues • Serve as backup for the Billing Team Lead • Use AI tools to summarize ticket history, draft replies and verify work while maintaining accuracy and privacy • Handle complex cases including invoice disputes, proration questions, credits and billing setup for sales-led contracts • Reconcile Stripe, Salesforce and product data, identifying mismatches • Write and update billing macros, help-center articles and internal process documentation • Help test and roll out billing automation, including AI-assisted ticket handling • Maintain Stripe invoices, subscriptions, credits, refunds and payment records • Prepare, correct and send invoices; process refunds, credits and cancellations within policy • Identify billing patterns and convert them into fixes, process changes or product feedback • Perform ad-hoc analysis and projects to maintain accurate billing records • Collaborate with Customer Support, Customer Success, Sales and Engineering across global time zones

🎯 Requirements

• 3+ years of combined experience in technical customer support and billing support, including invoicing, payments, refunds and collections; hands-on experience in both required • Experience at a technology or SaaS company • Hands-on experience with Stripe and/or accounting and billing software such as QuickBooks, Xero, Chargebee, Zuora or NetSuite • Strong numerical ability, including proration, percentages, discounts and reconciliations • Meticulous attention to billing details, dates, duplicate lines and email domains • Working knowledge of AI tools such as ChatGPT, Claude, Gemini or AI features in support tools • Fluent written and spoken English • Based in the Philippines with a reliable home setup • Schedule overlapping North American business hours • Comfortable working in a remote, fast-moving organization • Nice to have: experience with Intercom, Zendesk or similar support platforms and Salesforce • Nice to have: background in accounting, finance or bookkeeping • Nice to have: experience with subscription or usage-based billing models • Nice to have: spreadsheet skills beyond the basics, including lookups and pivots, or light SQL

🏖️ Benefits

• Remote-first with async-friendly workflows and a globally distributed team • Competitive compensation • Flexible time off • Inclusive, thoughtful team culture • Autonomy, quality, innovation and momentum-focused culture