Customer Success Manager

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April 2

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The Good People Group by Eyal Shani

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Created by duo Eyal Shani and Shahar Segal, The Good People Group is a restaurant group that works in the “heart-opening” business. Various concepts have come from the group since its inception in 2008 in Israel, including North Abraxas, Miznon, HaSalon, Malka, Port Said, Beit Romano, Teder and Mirage. Then came the expansion of Miznon to Australia, Austria, the US, and France, where French Vogue named the fast-casual pita place one of Paris’s Best New Restaurants in 2013.

501 - 1000 employees

📋 Description

• Customer Success Manager serves as main contact for clients ensuring satisfaction. • Onboarding new clients and fostering relationships while resolving issues. • Identifying opportunities for growth and maintaining customer records in CRM.

🎯 Requirements

• 2-5 years of experience in a Customer Success, Account Management, or Client Services role. • Strong English communication skills (both written and verbal). • Proven ability to build and maintain strong customer relationships. • Problem-solving mindset with excellent troubleshooting skills. • Experience working with CRM tools (Salesforce, HubSpot, or similar). • Ability to work independently and manage multiple client accounts. • Strong organizational and time-management skills. • Reliable high-speed internet connection and ability to attend video meetings as needed. • Preferred Qualifications • Experience in SaaS (Software-as-a-Service) or technology-driven customer success roles. • Familiarity with customer success analytics and reporting tools. • Background in project management, change management, or process improvement. • Knowledge of customer training and onboarding strategies.