Team Lead, Customer Support

Job not on LinkedIn

🔥 57 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MKTG Sports + Entertainment Australia

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

MKTG Sports + Entertainment Australia is a subsidiary of dentsu Sports International, operating from offices in Melbourne and Sydney. Specializing in sports marketing and event management, MKTG offers a wide range of services, including sponsorship consulting, brand experiences, and in-stadium creative management. The agency is the largest holder of stadium venue commercial rights in Australia, working closely with major sports organizations such as the Australian Football League and Cricket Australia, as well as top brands like Mondelez and Jaguar Land Rover.

📋 Description

• Lead the APAC customer support team • Act as a player-coach by directly supporting customers when needed • Guide and support customer support representatives • Monitor key metrics and provide regular feedback and coaching • Maintain documentation and conduct quality reviews • Analyze customer satisfaction trends • Create impactful training • Collaborate with Customer Success, Product, and other teams to improve the customer experience • Oversee day-to-day team operations

🎯 Requirements

• 3+ years of technical customer support experience • SaaS experience is a plus • Ability to inspire, coach, and develop a high-performing remote team • Strong commitment to delivering an outstanding customer experience • Clear and confident written and verbal communication • Strong problem-solving ability for complex and escalated issues • Comfort using support tools and systems such as CRMs, help desk platforms, and analytics dashboards

🏖️ Benefits

• Comprehensive benefits and perks • Support for employees’ happiness, healthiness, and overall well-being • Accommodations available through the recruiting process for applicants who need them

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