Technical Support Representative – In-Store

Job not on LinkedIn

🔥 1 minute ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MKTG Sports + Entertainment Australia

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

MKTG Sports + Entertainment Australia is a subsidiary of dentsu Sports International, operating from offices in Melbourne and Sydney. Specializing in sports marketing and event management, MKTG offers a wide range of services, including sponsorship consulting, brand experiences, and in-stadium creative management. The agency is the largest holder of stadium venue commercial rights in Australia, working closely with major sports organizations such as the Australian Football League and Cricket Australia, as well as top brands like Mondelez and Jaguar Land Rover.

📋 Description

• Support customers via email, phone, and chat, promptly responding to inquiries and resolving issues • Provide strategic, prescriptive platform setups tailored to customer goals • Build and maintain deep knowledge of the SevenRooms platform and individual client needs • Document issue resolutions and steps taken across client interactions • Prioritize support requests based on severity and customer impact • Use internal and external systems to log, track, and retrieve relevant data • Troubleshoot issues, teach product functionality, and help hospitality operators maximize return on investment • Support a fast, reliable, and efficient 24/7 operation

🎯 Requirements

• Availability for at least one weekend day • Strong written and verbal communication skills • Positive, collaborative attitude and ability to thrive in team environments • Ability to juggle multiple tasks in a fast-paced startup environment, with excellent follow-through • Proven ability to build strong, trusted relationships with clients • Outstanding customer service skills, balancing empathy and effective solutions • Analytical and resourceful, with sharp problem-solving skills • Technical mindset and interest in hospitality technology • Familiarity with Zendesk, Jira, Salesforce, or similar platforms • 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

🏖️ Benefits

• Comprehensive benefits and perks • Employee support for happiness, healthiness, and overall well-being • Full-time hourly shifts