Technical Support Engineer I

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WP Engine

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤝 B2B

SaaS • B2B • Technology

WP Engine is a company that specializes in providing WordPress digital experiences and technology solutions. They emphasize a strong company culture based on core values of diversity and inclusivity, allowing employees to bring their authentic selves to work. With locations across the globe, including Austin, London, and Brisbane, WP Engine offers remote working opportunities and invests in employee growth and development. They pride themselves on being a great workplace as recognized by numerous awards and provide a range of benefits, such as stock options and wellness allowances. WP Engine focuses on innovation and customer satisfaction.

📋 Description

• Provide customer support primarily through live chat, as well as phone and support tickets • Serve as the first point of contact for customers’ WordPress questions and needs • Develop deep technical knowledge of open source technologies supporting customers’ digital experiences • Deliver a world-class customer experience through chat and phone interactions • Apply creative problem-solving techniques to identify and resolve the source of problems • Maintain customer satisfaction and engagement • Continuously learn and grow technical knowledge and skills • Assist fellow team members and contribute to a positive team environment • Work collaboratively with a global, inclusive team • Demonstrate a positive attitude when working with teammates and customers through change

🎯 Requirements

• 1-2 years of experience working in technical support or a customer service position • Knowledge of open source content management systems • Knowledge of WordPress, Plugins, and Themes • Knowledge of DNS and SSL • Understanding of file systems and tools for remotely managing web content on a web or file server • Knowledge of Linux Command Line • Experience with StudioPress and/or the Genesis framework • Previous experience with online Chat and/or instant messaging tools • Previous experience with customers via phone support • Understanding of core error codes associated with web hosting (e.g. 404) • Strong written and verbal communication skills, with a strong command of the English language • Ability to accurately type 40-60 words per minute • Strong troubleshooting and root cause analysis skills • Ability to multitask and prioritize requests • Ability to work collaboratively and autonomously • Adaptability to changes in the technology industry

🏖️ Benefits

• Company Stock Options (Every employee is an owner in the company) • Superannuation Program • Employee Assistance Program • Supplemental Maternity & Paternity Pay • Generous Vacation Time (Who doesn’t like time off) • One-time $745 AUS Home Office Stipend • Company Wellness Days • Personal and professional development investment • Internal promotion opportunities